Shipping Policy

Last updated: [2026-6-30]

1. Processing Time

Orders are typically processed within [1–3] business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods and Timeframes

We offer the DHL free shipping. 7–15 business days.

Delivery times are estimates and are not guaranteed; actual delivery times may vary due to carrier delays, weather, customs (for international orders), or other factors beyond our control.

3. Shipping Destinations

We currently ship to worldwide.

4. International Orders

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also check your order status via [Order Tracking page / your account].

6. Lost, Delayed, or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact us at [support email] within [X] days of the expected delivery date so we can assist you.

7. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. Taelova is not responsible for orders delayed or misdelivered due to incorrect address information provided by the customer.